Meet Kayleigh Wright – The Liverpool Letting Expert

With more than 20 years’ experience across property, construction and project management, Kayleigh Wright brings a structured, hands-on approach to lettings in Liverpool.

As a local landlord and partner agent with The Letting Experts, she shares her insights on running better-managed rentals, supporting tenants, and preparing for the biggest regulatory changes the sector has seen in decades.

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Can you tell us a bit about yourself and your work history?

I moved to the fantastic city of Liverpool over 20 years ago and started my career as a property and infrastructure apprentice at BT, managing its buildings across Merseyside and beyond. That led me into project management and construction within the data centre industry – where delivering on time, managing risk, coordinating contractors and communicating clearly are essential every single day.

Alongside that, I built and managed my own property portfolio – and discovered a genuine passion for helping turn houses into homes. My partner and I currently live in the Knowsley area and hope to invest in further property to renovate.

How have your previous roles in construction and data centre project management shaped your approach to lettings and property management?

This taught me many things, but key points would be planning prevents problems and reduces risk, good communication matters, and quality control is everything as small issues become big problems if ignored. Having a good network of contractors behind you is also important, as you never know when you need urgent work completed!

I run lettings like a well-managed project: organised, proactive, compliant, keeping people informed, and always focused on safe, positive outcomes.

Can you tell us about how you first got involved in property, and managing your own portfolio?

Like many landlords, it started with one property. I bought my first home, later rented it out, and quickly realised that managing tenants, maintenance, compliance, and finances requires far more attention than most people realise. Over time, I added more properties and refined a system that worked. That real-world experience means I understand what keeps landlords awake at night – because I’ve been there.

When and why did you decide to become a letting agent?

After 20 years in the world of telecoms and data centres I felt I needed a change, and last year I made that happen. The decision really came from three things:

1. My positive experience managing my own properties
2. The frustration landlords and tenants feel with poor service
3. The support and training available from The Letting Experts to start my own business

I believed that lettings could (and should) be better – more transparent, more supportive, and more community-focused. When I found The Letting Experts and saw it shared those values, the decision felt natural to become a partner agent as I already had the experience and skills. Now I run the kind of service I’d want to use myself.

Could you outline the key services you offer landlords and tenants through The Letting Experts?

I offer a comprehensive lettings and property management service designed to support landlords at every stage. This includes everything from marketing and tenant-find through to full ongoing management, rent collection, legal and compliance support, rent reviews, and guidance for both new and experienced investors.

What really sets my service apart is that many of my packages include Rent & Legal Protection and regular Property Health Checks as standard, giving landlords extra reassurance – especially with upcoming legislative changes. For tenants, I focus on clear communication, fair application processes, and safe, well-maintained homes.

Ultimately, my role is to take the stress out of lettings for landlords while ensuring tenants feel respected and well looked after. And I don’t stop at 5pm or on weekends – property management rarely does!

The lettings sector in the UK is facing significant reform with the Renters’ Rights Act now on the statute book. What are the key changes landlords and agents should be preparing for?

The Renters’ Rights Act represents the biggest shift in lettings regulation for decades. The key reforms include the abolition of Section 21 ‘no-fault’ evictions, a move toward assured periodic tenancies, tighter rules around rent increases, new possession grounds that must be clearly evidenced, and the introduction of both a national landlord portal and a mandatory redress scheme.

Another important change is around pets: tenants will be able to request permission to keep a pet more easily, and landlords will need a reasonable justification to refuse. Together, these reforms place greater emphasis on compliance, documentation and communication – and the landlords who prepare early will be in the strongest position.

How do you expect the abolition of Section 21 ‘no-fault’ evictions and the shift to assured periodic tenancies to affect landlords’ strategies and decision-making?

It will require landlords to be more structured and compliant, rather than relying on ‘no-fault’ notices. We’ll likely see stronger tenant referencing, more emphasis on tenancy agreements, careful documentation to evidence possession grounds, greater demand for good professional management, and landlords focusing on long-term tenancy sustainability. Good landlords already operate this way – the reforms formalise best practice.

What will these reforms mean for tenants in practical terms?

Positives for tenants include increased security and stability, clearer rights, and improved property standards. However, there may also be challenges such as stricter affordability and referencing checks, landlords being more cautious about tenant selection, and some landlords choosing to exit the market – potentially increasing rent pricing if property supply reduces.

How are you advising your clients to prepare for the Renters’ Rights Act reforms going live in May?

My advice is: prepare now, not later. I’m encouraging landlords to review tenancy agreements early, understand the new possession grounds, keep compliance 100% up to date, document inspections, communications and repairs, plan structured rent reviews, and ask questions – do not wait until May! Also take out rent and legal protection as you cannot foresee issues or guarantee a good tenant will remain a good tenant. Good planning now prevents panic and issues later.

How has your experience as a private landlord shaped the service you now provide to clients?

It’s shaped everything. I understand the financial pressures, the importance of reliable tenants, and how stressful unexpected issues can be. I’m proactive, empathetic and focused on protecting landlords while being fair to tenants. I treat every property like my own – and I’m honest about what will work, not just what people want to hear.

What are some of the ways that you ensure each property you manage stands out in a competitive rental market?

Presentation and process matter enormously. I use high-quality photography, video tours, floorplans, strong descriptions and realistic pricing. I also advise on small improvements that add value, run targeted local marketing on social channels as well as all the main property portals, and I pre-qualify applicants – which reduces voids and attracts better-matched tenants.

How does your extensive local knowledge of the city and its surrounding areas benefit landlords and tenants you work with?

It’s key. I understand rental demand, school catchments, transport links, local amenities, regeneration areas and realistic rent levels across Liverpool and the surrounding areas. For tenants – it helps find the right neighbourhood.

For landlords – it means smarter pricing, better investments and quicker lets. I also support local communities by promoting independent businesses through tenant welcome hampers. Liverpool isn’t just where I work – it’s home, and it’s important to support one another.

 

 

07828 219016
Kayleigh.Wright@TheLettingExperts.co.uk
thelettingexperts.co.uk