Berkeley Shaw managing director John Baybut has warned of the “nightmares” faced when opting to use online estate agents.

The Merseyside estate agent claims that many sellers have been forced to move from online retailers to the high street due to such poor service.

Berkeley Shaw has been operating within the region for over 30 years, with offices located in Crosby, Formby and Liverpool city centre. The company also recently acquired Keppie Massie Residential to further expand its portfolio within the city.

Mr Baybut adds: “Increasingly we are seeing disappointed sellers who are coming through our doors with nightmare stories of really poor service from online-only estate agents.

“Sellers are lured into the online-only estate agents by the low fees but what they get in return is a detached service from agents who are uncontactable when they are needed most.

“These horror stories are a recurring theme when it comes to selling most people’s biggest asset, experienced staff and local knowledge are absolutely paramount to ensuring the best possible results.

“We have a track record of adding value and securing the highest price for our clients and we do so as a result of our knowledge and understanding of the area in which we operate.”

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