Locally headquartered property agency Urban Evolution is celebrating after securing a series of prestigious awards in recognition of its exceptional customer service.

The firm was honoured with seven accolades at the allAgents Customer Experience Awards in Glasgow, including Gold for Best Lettings Branch in Luton, Gold for Best Lettings Branch in LU1, and Bronze for Best Lettings Branch in the East of England

The company, which manages close to 10,000 units across block and lettings, also took home Gold for Best Sales Branch in L3, Gold for Best Lettings Branch in L3, Silver for Best Lettings Branch in Liverpool, and Silver for Best Sales Branch in Liverpool.

Winners of the allAgents Customer Experience Awards are determined solely based on customer reviews. Urban Evolution recently surpassed 1,000 positive reviews across all major online review platforms.

Homes Under The Hammer host Martin Roberts acknowledged the firm’s success on stage as he handed over the awards, saying: ‘That’s one hell of a haul you’ve got there; you should be very proud.’

Ross Spencer, CEO and co-founder of Urban Evolution, says the recent recognition is a clear reflection of the hard work and dedication of the entire team.

He adds: “We are incredibly proud to have been recognised for our customer service, especially given that these awards are based entirely on customer reviews. It’s a testament to the hard work, dedication, and professionalism of our entire team.

“We strive to set the highest standard in the property industry, and these awards reflect the trust and satisfaction of our clients, who continue to support us year after year.”

“We’ve always focused on providing the best possible experience for our clients, whether they are looking to rent, buy, or sell. These awards and reviews are a clear reflection of our commitment to customer service and our ability to deliver results.”

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