Customer Contact Association (CCA) Global Standard© has named One Vision Housing a silver winner at this year’s awards ceremony, in recognition of its excellent customer service.

Anne Marie Forsyth, chief executive of CCA, says: “It’s been a challenging two years for us all. Many difficult situations have been faced, ways of working disrupted, and customers needing support more than ever.

“It is a real privilege to learn of the approaches taken to safeguard excellent practices, supporting customers and employees through a significant period of uncertainty.

“Huge congratulations to One Vision Housing.”

Hundreds of senior customer executives from leading public and private sector brands gathered at the first in-person CCA Awards ceremony for over two years to celebrate and recognise achievements in customer service excellence.

One Vision Housing is part of The Sovini Group, an end-to-end property and construction organisation with a commitment to creating opportunities and changing lives for its residents.

Ian Mitchell, managing director of housing at The Sovini Group, adds: “Our customers are at the heart of everything we do here at the Group, and we are incredibly proud of our Customer Access Team who have received this well-deserved award.

“As an organisation, we will continue to strive for excellence as we set industry benchmarks through our innovation and long-term commitment to continuously improving customer experience.”

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